Protecting

Your privacy is important to us. The owner - Consult Wise Solutions LTD and operators of consultwisesolutions.com ('Consultwisesolutions'), are committed to safeguarding the personal information you provide to us and to protecting your privacy, as well as clearly stating how that information is used to deliver our service to you. The purpose of this privacy statement is to assist you in understanding how we use personal information collected via this website, and the choices you can make about how your personal information is used. Where we hold your information, we will notify you, by email, of any amendments to this privacy statement and provide you with details of what to do next.

The information we collect

You do not have to provide any personal information in order to browse this website.

We may collect personal information about you when you register with us through the use of paper and electronic registration forms. This information includes your name, email address, password, gender, ethnicity and preference information to enable personalisation. You are able to update the personal information we collect and hold about you at any time by visiting your profile.

In addition to your personal information, when you use our website, we may collect tracking information such as your browser type, the operating system you use, the name of your internet service provider and pages visited on the site. We get this information by using technologies, including cookies to increase the functionality and user-friendliness of our website and to better tailor our website to your needs. For example, we may want to know how long the average user spends on our website, or which pages get the most attention. Information such as this will only be used in aggregate form and will not identify you personally.

In order to send email communications to our registrants, we use a third-party email service provider. Data will be transferred to our email service provider for this purpose. Our email service provider is currently Adestra, take a look at it's privacy policy. We may, without notice, change our provider to one delivering similar services. Where this occurs, we will ensure that at least the same level of protection is applied to your personal information. We may from time to time produce filmed and/or written case studies to give our audience information about different jobs and courses. These will be done with the consent of the participants.

How the information is used

We collect information on our users to:

• help us improve and provide a personalised service to you

• conduct market research

• reply to your enquiries more efficiently through the services we provide

• run competitions

• send you information relevant to your subject, interests and stage of study

• inform you of new offers, products and services that may be of interest to you

How we share information with third parties

We do not share personally identifiable information with third parties. However, we reserve the right to release personal information without your consent or without consulting you, when we believe that this is appropriate - in order to comply with our legal obligations, to enforce our terms and conditions, to protect the security of this website or to prevent fraud. From time-to-time we may share anonymous, aggregated information about visitors to this site to potential advertisers, business partners and sponsors such as the number of users we have, their average age, location, etc. This information will be shared in a way that ensures your identity is not revealed.

Cookies and other similar technologies

Consultwisesolutions uses first-party and third-party, session and persistent cookies, tags and other similar technologies as a means of collecting non-sensitive information on general website usage so that we may improve your experience on our website. Cookies are a small piece of information placed on your computer's hard drive via your web browser to enable the sender to identify, authenticate and maintain specific information about how users behave. Cookies make using the website's facilities quicker, easier and more convenient as well as allowing registered Consultwisesolutions users to be presented with a personalised version of the site.

If you would like to browse Consultwisesolutions, you may do so without accepting cookies. For more information on the cookies used on this website and how to opt out of accepting cookies, see our list of cookies. Please read this information in full before deciding whether to disable cookies, as doing so may reduce your enjoyment of our website.

Change of purpose

We will only use your Personal Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process your Personal Information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Marketing communications

We may use your Personal Information to send you updates (by email, telephone or post) about legal developments that might be of interest to you and/or information about our services, including new services.

We have a legitimate interest in processing your Personal Information for our business development purposes (see How and why we use your Personal Information). This means we do not usually need your consent to send you legal updates and information about our services. However, where consent is needed (for example to send you electronic communications), we will ask for this consent separately and clearly.

Updating your personal information

Please keep us informed of any changes in your personal details. You can at any time update or correct your registration information and change your choices about the information services you would like to receive, by logging into your account.

Requesting a copy of your personal information

You may, at any time, request a copy of the personal information we hold on you, free of charge. To do this, please contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. We will aim to respond within three working days and provide the information within 28 days.

Complaints or requests

If you are not a client of ours but you complain to us about how we have processed your Personal Information or you seek to exercise a data protection right such as a data subject access request, we will retain details of your complaint or request. We will only use the Personal Information we collect to process the complaint or request, to audit the level of service we have provided and to provide information to our insurers or regulator. 

We will keep information in connection with the complaint or request in line with our retention policy. In most cases this means we will retain the information for six years.

How we protect your Personal Information

Keeping information secure is a key part of data protection compliance. We have put in place appropriate security measures to prevent your Personal Information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need to know and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so or where we have otherwise agreed with you that we will.

If you would like more information about how we maintain information security please contact us to request a copy of our Security Statement or view it here.

If we have given you a username and password which allows you to access certain parts of your Matter via our systems, you are responsible for keeping it confidential.

Contact Information

Please contact us or our email or telephone if you have any questions about this privacy policy or the information we hold about you.